Exchanges and Returns
Our product exchange policy is designed to provide customers with complete confidence in the products purchased from our store.
All our products come with a warranty against manufacturing defects.
We also process exchanges for products that differ from what was ordered by the customer.
If you receive a product with a manufacturing defect or that is different from what you ordered, follow these steps to make an exchange:
If more than 7 business days have passed and the product shows a defect or issue, contact us, providing your CPF (Taxpayer Registration Number), order number, the product to be returned, and details of the defect.
Once we receive your email, we will forward your request to our quality department for evaluation. Authorization from this department will be required for a possible exchange. After the analysis is complete, we will contact you with the results and confirm whether an exchange is necessary.
The deadline for requesting an exchange for this reason is 90 days after receiving the product.
Attention: We will not process exchanges or refunds after this period.
Your claim will be reviewed within a maximum of 7 business days, and if the issue is confirmed, we will contact you via email so you can choose one of the following options:
- Receive a refund for the amount paid.
- Receive a new product identical to the one ordered.
- Receive a product of similar value.
- Receive a voucher for the product value to use on future purchases.
According to the CDC (Consumer Protection Code), requests for cancellations of online purchases must be made within 7 business/regular days after the receipt date.
For refunds to a credit card, our financial department has a maximum of 7 business days to process the request with the credit card operator. The credit balance will return to your card within up to 120 days, depending on the credit card operator and your billing cycle.
If a refund is required, it will be processed to a checking account within a maximum of 10 business days after the quality evaluation. Refunds can only be issued to an account registered with the same CPF used on our website.
For products returned without prior communication, outside the allowed timeframe, missing or incorrect items, or without tags or the invoice, they will be sent back to the customer.
The same applies to exchanges denied after our quality department's analysis. These products will be returned to the customer via cash-on-delivery shipping (Sedex a cobrar), and the shipping costs for this return must be paid by the customer.
Attention: Évolet is not responsible for shipping costs related to returns followed by refunds, chargebacks, or exchanges for other products. These costs are the customer’s responsibility.